Our Invoice header and payment details are the only thing correct when customer uses link to view their account.
Goods sold, customer details, pricing, invoice number and dates is all info from another company.
Second time this has occured. See forum dated 31/08/2023.
Hi lyndalldupre,
Thank you for your post and welcome to the Community Forum.
I understand that you are having difficulty with your invoice that has incorrect information. I am sorry to hear about this experience and I know that it is frustrating. In this regard, if you find something unusual on your invoices such as incorrect information, we recommend reviewing the invoice information in your MYOB Business to ensure the details are correct.
If you still need assistance with this, please feel free to post again. Rest assured that one of our MYOB Community Forum Moderators will be happy to assist you.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Kind Regards,
Cel
I just had the same thing happen.
Sending usual PDF Emails from myob essentials, with myself CC'd in.
The PDF File had some complete strangers name and address, and amount.
How do I contact myob to show them a copy of this PDF the system generated?
Hi lyndalldupre,
Thank you for getting back to us and providing an update.
Sorry to hear about this experience. Could you please send me the screenshot of the invoice that shows incorrect information from within your MYOB Business so we can assist you further?
Thanks,
Cel
Hi lyndalldupre,
We hope this message finds you well. We just want to check back with you regarding your concern. If you still need assistance with this, you can check your inbox and kindly provide the screenshot, so we can assist you further.
Kind Regards,
Cel
Hi lyndalldupre,
We hope this this message finds you well. We recently requested additional information and awaiting your response. We are closing this case as we received no response. Feel free to start a new post in the future.
Kind Regards,
Cel
