sales invoice wont email

Hi Juliew65,

 

Thanks for your post and welcome here to the Community Forum. We apologize that you are facing difficulties sending invoices via email due to the rejected error. We appreciate your understanding on this matter.

 

Generally, a rejected diagnostic code means the recipient's end has rejected the incoming email. You may try whitelisting accountright@apps.myob.com and try to send another email to the email address to check if it will still bounce back.  

 

Additionally, you may fix the issue by trying to email an invoice to yourself. This will let you confirm the email address that the email is being sent to. Once you know this, provide it to the recipient so they can ensure it is whitelisted against any antispam systems they have set up on their email as well as adding it to their address book within their email.  

 

Having the email whitelisted and contained in the address book, should help prevent the email from being marked as spam incorrectly.

 

If this does not resolve your concern, I will be sending a private message to you requesting the impacted email address. To access this, please click on your forum display picture in the top right-hand corner of your screen, then choose the envelope icon that appears.

 

 

Please don't hesitate to post again if you need help in the future.

 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

 

Cheers,  
Leneth