Forum Discussion

vankestera's avatar
2 years ago

Supplier payment showing incorrectly

Hi,

 

I hope someone can help me understand what Myob is doing hre. On the attached screenshot you can see part of a supplier bill that we have fully paid. The bank statement confirms that we have paid the full amount of $6,459.10 for this bill. At the bottom of the screenshot, you can see that the full payment is registered against the bill.

However, at the top of the right-hand of the screenshot provided, it indicates that we only paid $1,562.00 for this invoice and that $4,897.10 remains outstanding.

Why is MYOB showing that we have only part-paid this supplier bill, when we have fully paid it? The items continues to appear on our list of oustanding bills and this is not correct.

Any thoughts?

3 Replies

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi vankestera,

     

    Thanks for posting and welcome to the Community Forum. 

     

    I'm sorry to hear about your issue with the bill payments. Unfortunately, the screenshots you've provided are not sufficient to let us know what is causing this issue. May I get you to send us the complete screenshots of the bill and the payment recorded? Any other relevant information would be much appreciated. If you feel that this information is sensitive, feel free to send your response as a private message instead. 

     

    We look forward to your response.

     

    Thanks,
    Genreve

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi vankestera

     

    I'm just following up regarding one of your supplier payments. Let us know if you require any further assistance with this.


    Thanks,
    Genreve

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi vankestera

     

    I hope you are well. We will be closing this case as we haven't received any updates regarding your concern. 

     

    Feel free to create a new thread if you require any other assistance.

     

    Thanks,
    Genreve