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ALCaccounts's avatar
ALCaccounts
Experienced User
1 year ago
Solved

Analyse Sales (item) Report showing negatives

Hi Team,

 

We have the same issue again. Are you able to assist by running the script again?

 

My account Right file is showing a negative sales and COGs for items on one invoice on the Analyse Sales (Item) report. 

This happens regularly (once every 2-3 months).

Usually MYOB run a script on our file and it corrects it. 

Can some one help me with this?

 

Online File

Serial number ends with 3832

File 2

  • Shella_A's avatar
    Shella_A
    1 year ago

    Hi ALCaccounts,

     

    Thanks for the update. We have fixed your file in the background again. May you please check if it's working now? However, if it doesn't change those negative figures in the report, kindly send us a screenshot of the report showing negative figures as references to investigate this further. For privacy and security, please note to hide any important information included on the screenshot before posting it here in the forum.

     

    I look forward to your response.

     

     

    Kind regards,

    Shella

13 Replies

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  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    1 year ago

    Hi ALCaccounts

    Thank you for providing the information. I've arranged for an online script to be run on your file, which should fix the issue.

    Feel free to post again, we're happy to help!

    Regards,
    Earl

  • Robert6's avatar
    Robert6
    Member
    4 months ago

    I'm having the same problem and it also showing in a report  with tomorrows date when there is nothing recorded yet.

    please see attached report.

     you help on this matter would be greatly appreciated.

     

    Many Thanks R

    Robert

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    4 months ago

    Hi Robert6​, 

     

    Thanks for the screenshot, running a quick script could definitely sort this out. The best bet is to get in touch with our support team so they can help on fixing the negative values. You can lodge a ticket in MyAccount, or jump on live chat via MOCA (our virtual assistant).

     

    Regards,
    Genreve

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