Analyse Sales [Item] Report - Sold ITEM displaying as negative item one week later ?

Hi Earl_HD 

Seems better thanks. will monitor. 

Thanks for the help

Nathan

Hi nduro,

Thank you so much for your post and for the screenshot. I am sorry to hear that the ITEMS you have are showing negative and causing you trouble. I really appreciate your patience and understanding about this issue and I do apologize for the delayed response. 

We do have an online script to run over your file to fix this issue. For us to do this we need to confirm the following details:

• Where the company file is stored i.e. online or local
• What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
• What is the company file ID - Help>>About AccountRight

Looking forward to hearing from you soon.
Regards,
Earl

Hi Earl_HD 

Thanks for getting back. I will PM you the details

Nathan

Hi nduro,

Thank you so much for this. I've successfully run the script over your file to fix this issue. I would recommend logging out first then log back in.

Please do let me know how you go on this.
Regards,
Earl

Hi Earl_HD 

Thanks will have a look and see.

Nathan

Hi nduro,

Thanks for reaching out. Please let us know if you have issues so that we can investigate further. 

Regards,
Earl

Hi Earl_HD 

Appparently it didnt fix it as such.

Is only appearing in AUGUST. And only if you are Analyse Sales [ITEM] for a individual day. 

Does not appear in September or if you Analyse the whole month of August.

Thanks

Nathan

Hi nduro,

Thanks for confirming. To fix this issue, can you: 
        1. Deselect the show inactive Items option

        2. Select the select desired Items

        3.Select show inactive Items option

        4.Click OK

        5. Run the report

Please do let me know hw you go on this.
Regards,
Earl

Hi Earl_HD 

Thanks.

Tried that, didnt seem to be any different and every time you go back into select items drop down the "Show Inactive Items" box is still permanently checkboxed as selected.

The Negative item is still in report.

Thanks

Nathan

Thank for the info.

coreball