When I click on a Super transaction for the July 2026 period, I get this message
'Something went wrong. Try refreshing your browser
If the issue persists, contact MYOB support'
And the Super payment is not showing in the Bank Rec.
Hi Jennielee,
Thanks for raising this. Since you’ve already tried refreshing, please sign out of MYOB, sign back in, and try opening the payment again. You can also try another browser or a private/incognito window.
Please check the payment status and whether the nominated bank account has been debited. If it shows as Completed, match it in Bank Reconciliation using the actual bank debit date, which may differ from the payment date.
If you still get the error or the payment is missing from Bank Reconciliation, It's best to reach out to the support team so they can investigate what's causing it. You can reach out by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant.
You can find the troubleshooting steps here:
https://www.myob.com/au/support/myob-business/payroll/superannuation/make-superannuation-payments/troubleshooting-pay-super-payments1
Regards,
Genreve
