Forum Discussion

nduro's avatar
nduro
Experienced User
7 months ago

Analyse Sales [Item] Report - Sold ITEM displaying as NEGATIVE but this is not correct.

Hi All,

 

We have another glitch in our Analyse Sales [Item] Report that we have noticed today. One product is showing as a NEGATIVE which is not correct and throws sales figures out alot.

 

It makes us wonder what other figures are out or not correct. It conflicts with data in other reports.

 

This has happened before and Earl_HD assisted with running some script. Maybe you can assist again Earl, thanks?

 

Screenshot

 

Thanks Nathan

 

Desktop
  • Earl_HD's avatar
    Earl_HD
    7 months ago

    Hi nduro , 

    No worries, I found the information in our previous conversation. I've arranged an online script for your file to fix this issue. Please log out and log back in to see if it resolves the problem.

    Feel free to start a new post if you have further queries and one of us will be happy to assist you.

    Regards,
    Earl

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    7 months ago

    Hi nduro

    Thank you for your detailed post and the screenshot. I'd be glad to assist you with this. Could you please confirm the last four digits of your serial number and Company File ID so I can arrange an online script for your file?

    Looking forward to your response.

    Regards,
    Earl

    • nduro's avatar
      nduro
      Experienced User
      7 months ago

      Hi Earl_HD 

       

      Thanks. How can I PM you the details again. Cannot seem to find a link or option anymore?

       

      Thanks Nathan

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    7 months ago

    Hi nduro , 

    No worries, I found the information in our previous conversation. I've arranged an online script for your file to fix this issue. Please log out and log back in to see if it resolves the problem.

    Feel free to start a new post if you have further queries and one of us will be happy to assist you.

    Regards,
    Earl

    • nduro's avatar
      nduro
      Experienced User
      7 months ago

      Hi Earl_HD 

       

      Thanks for that. Seems fixed.

       

      Is there anyway to avoid this or a random glitch that will need fixed occassionaly?

       

      Thaks Nathan

    • nduro's avatar
      nduro
      Experienced User
      4 months ago

      Hi Earl_HD 

      Hope all is well. We are getting the NEGATIVE incorrect errors in reports again randomly. You have helped correct this before with Online Script.

       

      Can you please assist again? Is there any way to stop this happening?

       

      Thanks 

       

      Nathan

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        4 months ago

        Hi nduro

        Thank you for reaching out. I’ve set up an online script for your file to address this issue. Please log out and log back in to see if the problem is resolved. Sometimes, discrepancies in the software require backend adjustments. If the issue persists, don’t hesitate to start a new post, and we’ll be happy to assist you further.

        Regards,
        Earl

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    7 months ago

    Hi nduro ,

    Thank you for your question. This issue arises from software discrepancies that sometimes need to be addressed on the backend. If it happens again, please don't hesitate to reach out, and we'll be happy to assist you further.

    Regards,
    Earl

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