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nduro's avatar
nduro
Experienced User
2 years ago
Solved

Analyse Sales [Item] Report - Sold ITEM displaying as negative item one week later ?

Hi   We sold a ITEM on THURSDAY 3/8/23 paid up front for $5683.00 + GST  / INV 0031172. All looks ok. There is also another item on this same invoice   BUT this same ITEM is now appearing on an S...
  • Earl_HD's avatar
    Earl_HD
    2 years ago

    Hi nduro,

    Thank you for confirming. I've made some changes on the backend. Could you please log out and then log back in to see if the issue remains the same?


    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi nduro,

Thanks for reaching out. Please let us know if you have issues so that we can investigate further. 

Regards,
Earl

nduro's avatar
nduro
Experienced User
2 years ago

Hi Earl_HD 

 

Appparently it didnt fix it as such.

 

Is only appearing in AUGUST. And only if you are Analyse Sales [ITEM] for a individual day. 

 

Does not appear in September or if you Analyse the whole month of August.

 

Thanks

 

Nathan

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi nduro,

    Thanks for confirming. To fix this issue, can you: 
            1. Deselect the show inactive Items option

            2. Select the select desired Items

            3.Select show inactive Items option

            4.Click OK

            5. Run the report

    Please do let me know hw you go on this.
    Regards,
    Earl

    • nduro's avatar
      nduro
      Experienced User
      2 years ago

      Hi Earl_HD 

       

      Thanks.

       

      Tried that, didnt seem to be any different and every time you go back into select items drop down the "Show Inactive Items" box is still permanently checkboxed as selected.

       

      The Negative item is still in report.

       

      Thanks

       

      Nathan

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        2 years ago

        Hi nduro,

        Thank you for confirming. I've made some changes on the backend. Could you please log out and then log back in to see if the issue remains the same?


        Regards,
        Earl

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