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nduro's avatar
nduro
Experienced User
2 years ago
Solved

Analyse Sales [Item] Report - Sold ITEM displaying as negative item one week later ?

Hi   We sold a ITEM on THURSDAY 3/8/23 paid up front for $5683.00 + GST  / INV 0031172. All looks ok. There is also another item on this same invoice   BUT this same ITEM is now appearing on an S...
  • Earl_HD's avatar
    Earl_HD
    2 years ago

    Hi nduro,

    Thank you for confirming. I've made some changes on the backend. Could you please log out and then log back in to see if the issue remains the same?


    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi nduro,

Thanks for confirming. To fix this issue, can you: 
        1. Deselect the show inactive Items option

        2. Select the select desired Items

        3.Select show inactive Items option

        4.Click OK

        5. Run the report

Please do let me know hw you go on this.
Regards,
Earl

nduro's avatar
nduro
Experienced User
2 years ago

Hi Earl_HD 

 

Thanks.

 

Tried that, didnt seem to be any different and every time you go back into select items drop down the "Show Inactive Items" box is still permanently checkboxed as selected.

 

The Negative item is still in report.

 

Thanks

 

Nathan

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi nduro,

    Thank you for confirming. I've made some changes on the backend. Could you please log out and then log back in to see if the issue remains the same?


    Regards,
    Earl

    • nduro's avatar
      nduro
      Experienced User
      2 years ago

      Hi Earl_HD 

       

      Seems better thanks. will monitor. 

       

      Thanks for the help

       

      Nathan

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        2 years ago

        Hi nduro,

        It's great to hear that you're problem is now resolved. Feel free to post again and one of us will be happy to assist you.

        Regards,
        Earl

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