Forum Discussion

DSD's avatar
DSD
Experienced User
3 years ago

Desktop Payroll - Cannot Create Employee File

Hi

 

Have tried today to save the IRD Employee file and have received the message "Cannot Create Employee File"

Any ideas why this would be happening.

I had issues last week after a microsoft update and not being able to email payslips, have managed a workaround to get that working but this week encounted a problem when finalising the pay.

I have filed the IRD info manually, but would like not to have to do that every week !!

I am currently signing in as Administrator

 

Thanks

Donna

4 Replies

Replies have been turned off for this discussion
  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    3 years ago

    Hi DSD, 

     

    Thanks for posting.

     

    For us to investigate on the issue please send me a private message containing your 

    • Serial number 
    • Full name and email address
    • Company name
    • Screenshot of the error message

    If you have any other questions feel free to reply to this thread.

     

    Cheers,

    Genreve.

  • DSD's avatar
    DSD
    Experienced User
    2 years ago

    HI

     

    I haven't heard back since I messaged you....can you please advise how I can fix this problem!!!

     

    thanks

    Donna

  • jenniek's avatar
    jenniek
    Ultimate Partner
    2 years ago

    Hi DSD 

    have you tried removing the employee phone number (if you had one in there.) I have seen problems with this in the past. I would think it would be a new employee or terminating employee where the IRD is advised new employee information, and then a leaving date.

  • DSD's avatar
    DSD
    Experienced User
    2 years ago

    HI

     

    I've finally sorted this out myself by changing the directory where the file was being saved - seems ok now.

     

    Maybe keep a note so if this happens to someone else you can advise them to try doing this

     

    thanks

    Donna

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.