Forum Discussion

DSD's avatar
DSD
Experienced User
3 years ago

Desktop Payroll - Cannot Create Employee File

Hi

 

Have tried today to save the IRD Employee file and have received the message "Cannot Create Employee File"

Any ideas why this would be happening.

I had issues last week after a microsoft update and not being able to email payslips, have managed a workaround to get that working but this week encounted a problem when finalising the pay.

I have filed the IRD info manually, but would like not to have to do that every week !!

I am currently signing in as Administrator

 

Thanks

Donna

4 Replies

Replies have been turned off for this discussion
  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    3 years ago

    Hi DSD, 

     

    Thanks for posting.

     

    For us to investigate on the issue please send me a private message containing your 

    • Serial number 
    • Full name and email address
    • Company name
    • Screenshot of the error message

    If you have any other questions feel free to reply to this thread.

     

    Cheers,

    Genreve.

  • DSD's avatar
    DSD
    Experienced User
    3 years ago

    HI

     

    I haven't heard back since I messaged you....can you please advise how I can fix this problem!!!

     

    thanks

    Donna

  • jenniek's avatar
    jenniek
    Ultimate Partner
    3 years ago

    Hi DSD 

    have you tried removing the employee phone number (if you had one in there.) I have seen problems with this in the past. I would think it would be a new employee or terminating employee where the IRD is advised new employee information, and then a leaving date.

  • DSD's avatar
    DSD
    Experienced User
    3 years ago

    HI

     

    I've finally sorted this out myself by changing the directory where the file was being saved - seems ok now.

     

    Maybe keep a note so if this happens to someone else you can advise them to try doing this

     

    thanks

    Donna

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