Forum Discussion

DSD's avatar
DSD
Experienced User
2 years ago

Desktop Payroll - Cannot Create Employee File

Hi   Have tried today to save the IRD Employee file and have received the message "Cannot Create Employee File" Any ideas why this would be happening. I had issues last week after a microsoft upd...
DSD's avatar
DSD
Experienced User

HI

 

I haven't heard back since I messaged you....can you please advise how I can fix this problem!!!

 

thanks

Donna

jenniek's avatar
jenniek
Ultimate Partner
2 years ago

Hi DSD 

have you tried removing the employee phone number (if you had one in there.) I have seen problems with this in the past. I would think it would be a new employee or terminating employee where the IRD is advised new employee information, and then a leaving date.

  • DSD's avatar
    DSD
    Experienced User
    2 years ago

    HI

     

    I've finally sorted this out myself by changing the directory where the file was being saved - seems ok now.

     

    Maybe keep a note so if this happens to someone else you can advise them to try doing this

     

    thanks

    Donna

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