Hello, I have been trying to entre my payrol since Monday. I tried several times on Monday, Tuesday and again today but I can not get it to progress past the pay run summary page. When I click the "looks good" button nothing happens.
In the end I had to call the help centre. Step 1 create a new administrator account by inviting myself under another email address. Step 2 change my exsisting account from administrator to a normal user. Step 3. resume pay run and finalise pay. Step 4 change everything back again.
They know of the issue and they are trying to fix the "all good" button but until then I will have to do the work around every pay day.
Thanks for that
I am having the same issue. This service from MYOB is **bleep** poor at best.
Hi Patjt,
Thank you so much for your post and welcome to the Community Forum! I am sorry to hear that you were not able to access your Looks Good Button.
Thanks for the Information and my apologies for the late response. Can you please confirm if you're getting any error message when you press Looks good or it's not working when clicked on? If the button is not appearing or working at all, it has been found that the issue is environmental and does not originate in our systems, however, trying the following steps has worked for some users:
Please do let me know how you go on this.
Regards,
Earl
Same happening to me, been trying since monday. Has yours been resolved?
same here
