Forum Discussion

downunder_4500's avatar
downunder_4500
Trusted User
19 days ago
Solved

Add to Payment Schedual PopUp on Sales Invoice

I dont recall a direct Upgrade that has affected or made this happen.

 

On a Sales Invoice Next to the Balance Due box at the bottom of the screen, I am now getting out a 'Greyed out' box and a Pop Up in blue as per the Picture in the attachment.  

 

Although I am the owner of the software, I just do data entry.

Each time I create an invoice this pop up appears.

 

Version 2026.3.1.10

 

How can I get rid of it?

Thank you wizards.

 

  • Hi all, I have had confirmation from the team that the correction for this was released in last nights AccountRight version release. This should be resolved now. Thanks for raising it here in the forum and for your patience

18 Replies

  • Mike_MYOB's avatar
    Mike_MYOB
    Community Manager
    11 days ago

    Hi all, I have had confirmation from the team that the correction for this was released in last nights AccountRight version release. This should be resolved now. Thanks for raising it here in the forum and for your patience

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    18 days ago

    Hi downunder_4500

     

    Thanks for your post.

    The greyed-out box and blue pop-up saying “Turn on online payments to add a payment schedule” is part of the new Add payment schedule feature on Sales invoices. It appears that online payments are currently off for that invoice, so it’s just letting you know that payment schedules are only available if Online payments are turned on.

    At the moment, there isn’t a setting to remove or hide this prompt; it’s built into the current AccountRight version. You can either:

    • Ignore it and keep recording invoices as normal (it won’t stop you from saving or emailing invoices), or
    • Turn on Online payments for your invoices if you want to use payment schedules.

    Regards,
    Genreve 

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    18 days ago

    Hi downunder_4500,

     

    Great question! You can turn online payments on or off by following the steps in this link about how to turn online payments on or off (it shows you exactly where to click in the menus and how to set it up for your invoices).

     

    Cheers,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    18 days ago

    Hi all, 

     

    The “Turn on online payments to add a payment schedule” message is part of the new Add payment schedule feature on sales invoices and is built into the current AccountRight version. You can safely ignore it and keep recording invoices as normal. It won’t stop you from saving or emailing invoices, even if you don’t want to use online payments.

     

    Cheers,

    Doreen

  • BJ3's avatar
    BJ3
    Experienced User
    10 days ago

    Also please get rid of this one every time I do an Electronic Payment

     

    It actually doesn't even go away if I go to another program like a webpage.

     

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    7 days ago

    Hi BJ3,

     

    That would get old very quickly if it’s popping up every time you do an Electronic Payment and even follows you outside MYOB. If you’d like to see that changed, the best thing to do is vote on the related Ideas Exchange post and add your feedback there too. That’s the spot the product team watches for this kind of suggestion.

     

    Cheers,

    Doreen

  • BJ3's avatar
    BJ3
    Experienced User
    7 days ago

    Doreen,

    It already does pop up every time.  And yes it is getting very old.

    I'm not saying I want this, I'm saying stop doing it.

    Already have something similar in the ideas portal but slightly different.

    Warning Boxes Don't Disappear | MYOB Community

  • BJ3's avatar
    BJ3
    Experienced User
    7 days ago

    Sorry Doreen.  Might have misread your comment but yet getting old very quick.