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Missi_Jones's avatar
Missi_Jones
4 years ago

Allocating a payment

Morning,

I am new to this, so I need simple instructions!

I need to allocate a payment.

We have a customer...a merchant and we have multiple stores for this merchant. Each store has is own account. One store had a credit and when the merchant paid, they allocated that credit to a different store. Now I cant match up the bank feed. 

Is there a way I can transfer that credit to a different store?

If I can't do that, then how do I match the bank feed?

 

Thanks for any help

1 Reply

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  • LRBooks61's avatar
    LRBooks61
    Ultimate Cover User
    4 years ago

    Hi

     

    I would do this :

    In the sales command centre select settle credits and refunds press the pay refund button on the credit you which to apply the payment to and change the account to undeposited funds - record

    Then make the payment for the invoice as you normally would but also change the account to undeposited funds

     

    Then prepare the bank deposit to your business account - this will be the amount in your bank feed and then you should be able to find it there

     

    Hope this is clear enough and helps

     

    Lisa

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