Bpay payments

Hi chaim 

Thanks for your post. Usually it works like this: 

When a customer makes an online payment, it'll automatically be recorded into AccountRight, and the associated invoice will be closed off. You'll also receive an email notification about the payment.

Providing you've specified the bank account to record your online invoice payments as described in 'Get set up' in this article (Setup > Preferences> Emailing tab > Edit payment options), here's how it'll work:

1. The individual payments you receive for a day, along with any credit card surcharges, will be recorded in your Undeposited Funds account.
2. A bank deposit will then be automatically created to include all undeposited funds that were settled.
3. If you use bank feeds, the lump sum deposit for the day's customer payments will be automatically matched to the bank deposit.

Learn more about how matching works.

If this is not the case for you, could you go into the transactions and share screenshots of the matched transaction and the transaction left to match?

the above picture shows an an example.  the client paid via AMEX.  myob picked it up automatically and msarked it paid, but i still have this unlinkable in my babk feeds column.   this is with all CC and Bpay payments.

thanks

Hi chaim 

Thanks for your screenshot. Could you check if those transactions are sitting in the Prepare Bank Deposit window? If so, you will need to tick these and Record, because on the Bank Feeds window AccountRight will only be able to match exact amounts.

i do not see a way to tick the transaction or is it already  deposited?

the payment received from J Levinson and the MYOB deposit 00011 are the same transaction.  (pic MYOB 2)

in the prepare bank deposit window i don't see how to move it into the matched /deposited section (pic myob 3)

thanks

Chaim

Hi chaim 

The screenshots you shared are from different transactions, therefore it is a bit harder to troubleshoot your issue. Could you check the following:

• For the first transaction (dated in February to bank account 1-1110), click on Find, if it doesn't come up in this window, could you check the Reconcile Accounts window and check if it has been ticked?
• For the second transaction I noticed you are using a different bank account, 1-1112. I see the prepare bank deposit has already been recorded, that is why the fields are greyed out.

Could you check what you have set up under Setup > Preferences> Emailing tab > Edit payment options? Also could you check whether these transactions that are left in the bank feeds window are already reconciled?