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Craig_RD's avatar
Craig_RD
Contributing Cover User
3 years ago
Solved

Connection Error

We have a sales invoice entered in error.

 

When we try to edit or delete the sales invoice we get an error message

 

Connection Error

 

Were sorry but something has interrupted AccountRight and youll need to restart.

 

We dont have a connection problem.  We can open, edit and delete all sales invoices around this one without error.  Then as soon as we try to edit or delete the erroneous sales invoice the error message above returns.

 

All of the help information indicates that this is an internet / network problem but we only get this error message on this particualr transaction.

 

Any suggestions? 

  • Yanike_S's avatar
    Yanike_S
    3 years ago

    Hi Craig_RD 

     

    I have requested your file to come in for a datafile repair. You should have received an email on the email address you are using on the forum about how to upload your file.

     

    Resolved via datafile repair 03/11/2022 ~ YS

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  • Yanike_S's avatar
    Yanike_S
    MYOB Staff
    3 years ago

    Hi Craig_RD 

     

    Thank you for your post. Could you confirm if the Browser version of Accountright cannot perform this task also?

     

    To troubleshoot can you please clear your AccountRight cache, once cleared can you please attempt to edit or delete the invoice.

     

    If it doesn't work could you please reproduce the error, then locate your Diagnostic and Error logs and attach them in your reply? Also could you please provide me a screenshot of the invoice? Additionally, can I confirm if you're working on a local computer or a server?

  • Craig_RD's avatar
    Craig_RD
    Contributing Cover User
    3 years ago

    Hi Yanike_S

     

    Thanks for your response.

     

    1. I cleared the cache but the problem remined

    2. I tried to delete it through the browser version and got an error message that something had gone wrong Request ID: 35132eaa-e4e3-4444-b9fd-e1d2f013529d.

    3. I am enclosing the error log but unfortunately am posting an edited copy of the invoice 

     

    regards

     

    Craig

  • Yanike_S's avatar
    Yanike_S
    MYOB Staff
    3 years ago

    Hi Craig_RD 

     

    I have requested your file to come in for a datafile repair. You should have received an email on the email address you are using on the forum about how to upload your file.

     

    Resolved via datafile repair 03/11/2022 ~ YS

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