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Connection Error
We have a sales invoice entered in error. When we try to edit or delete the sales invoice we get an error message Connection Error Were sorry but something has interrupted AccountRight an...
Forum Discussion
Hi Craig_RD
Thank you for your post. Could you confirm if the Browser version of Accountright cannot perform this task also?
To troubleshoot can you please clear your AccountRight cache, once cleared can you please attempt to edit or delete the invoice.
If it doesn't work could you please reproduce the error, then locate your Diagnostic and Error logs and attach them in your reply? Also could you please provide me a screenshot of the invoice? Additionally, can I confirm if you're working on a local computer or a server?
Hi Yanike_S
Thanks for your response.
1. I cleared the cache but the problem remined
2. I tried to delete it through the browser version and got an error message that something had gone wrong Request ID: 35132eaa-e4e3-4444-b9fd-e1d2f013529d.
3. I am enclosing the error log but unfortunately am posting an edited copy of the invoice
regards
Craig
