Hi - hoping someone can help.
We are trying to convert a supplier purchase order to a ‘bill’ however Myob is timing us out.
We are not sure why Myob is doing this as the order is not a huge one and it is not a new supplier.
We have converted a few orders today and they have worked well.
What should I be checking to ensure that this particular order goes thru as per the others processed today.
thanks
Hi LilyUltimate,
That timeout error usually pops up when one or more items in the order have an on-hand quantity between 0 and 1. A quick fix is to record an Adjust Inventory transaction to bump the on-hand quantity of those items above 1. You can check this link for more info. Once that’s done, you'd be able to convert the order to a bill. Alternatively, our team can run fix scripts to help the timeout error. Make sure to reach them on Live Chat via our virtual assistant, MOCA.
Cheers,
Doreen
Hi Doreen
Thank you for your reply and quick fix.
However, this is not a solution when orders are multiple pages long, a very timely exercise. Would be great for Myob to fix this error for future orders.
thanks
