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AdminMEG's avatar
AdminMEG
2 years ago

Credit card payment not received

Hi, 

 

One of our customer used ONLINE PAYMENT to pay our invoice. He paid it along with the surcharges and we received an email confirmation for it. However, I just noticed we didn't really receive the fund so this payment was not reconciled.

 

Not sure what happened. Was the customer cancelled the payment from his side? Or the payment was stuck? I'm not sure who or where to chase it up.

 

Best regards,

Yolanda

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    2 years ago

    Hi AdminMEG, 

     

    Thanks for your post. I've sent you a private message with information on this, you can view your private message when signed into the Community Forum by clicking on your avatar on the top right hand corner of the window > select the envelope icon. 

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