Credit on card file but not in Sales Register

Question

I have a credit showing on a customer's card file, but when going in to the Sales Register there is no corresponding invoice / amount and no way to clear this credit. Any suggestions as to how this happens and how to fix it?

isaiah_c · Answer

Hi SianRobinson,
&nbsp;
That can be a bit puzzling when a credit pops but there's no invoice in sight. You're definitely not the only one who's come across this. We've actually had a similar post about it that might help clear things up.
&nbsp;
Have a squiz at this one here: CUSTOMER CARD FILE SHOWING A BALANCE AMOUNT BUT NO INVOICES OUTSTANDING | MYOB Community.
&nbsp;
Regards,
Sai

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Credit on card file but not in Sales Register

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