Customise Receipts - Changing Date Format

Hi KarinaPagotto , Celia_B , this is a longstanding issue with receipts from online files. So far, no solution is in sight, and the suggested steps will not help.

Hi KarinaPagotto 

We appreciate your patience on this issue. 

We are aware of this issue where the date format displaying US Format.  We cannot provide you the exact time frame for this issue on when this will be resolved. This has been brought to the attention of the appropriate team and rest assured that we provide updates once the feature will be added in our system. 

Accept our apologies for the inconvenience. Please feel free to to post again if you need further assistance in the future. 

Cheers, 

Cel

Thanks for the suggestion Earl but let's just unpack the suggested workaround:  I can kick all the other employees out of the MYOB file while I take a backup, then process receipts which have to be printed to PDF and manually emailed out to customers, and then restore the file.  If you have a large number of customers you're looking at holding up everyone else for an hour, probably two hours.... It's not really practical is it?

Or I can start early, or work late, so as not to bring the entire organisation to a standstill.  Great!

Can we forget the "can't give a specific timeframe for resolution" and just have MYOB admit that they are never going to do anything to fix a fundamental error in the date format, or a lack of basic functionality to email receipts? 

We are already paying for a third party solution to the receipt emailing and having to repeatedly explain to customers why their receipt dates are wrong...

Hi KarinaPagotto 

Thank you so much for your post. 

I understand that this issue was really frustrating and confusing on your end and i know this issue makes you upset. I am happy to help you with this. 

In this matter, it sounds like he Win 10 was set up for American Format. To change it to AU/NZ, you can check on this link https://help.myob.com/wiki/display/ar/Change+the+date+and+currency+format   or this Help Article: Change the date and currency format. It contains the process on how you can change the format on your Windows control panel. 

Let me know how you go, or if you need further assistance with this. 

If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.

Best Regards, 

Cel

Hi KarinaPagotto 

After reviewing on the updates and the appropriate team, and also as mentioned by Mike_James, The problem has been ongoing for a long time, and we are unable to provide an accurate time period for it's resolution. 

We appreciate your patience and understanding to this matter. Rest assured that this has been brought to the attention of the appropriate team. 

Feel free to post again if further assistance is required. I'm happy to assist. 

Cheers, 

Cel

Hi Celia

Thanks for your reply, as Mike_James said even when we follow all prompts & steps that you recommended  it does not fix the issue, obviously it is a MYOB glitch as if it was a Microsoft settings matter the actual Receipt date would be wrong too, the problem is regarding to the date of invoices that are part of the receipt. Anyway, we'll have to keep wainting until yopu guys hire a good & smart Tech employee  who can figure out a solution for this problem.

Kind regards

Karina

So we've got an employee benefits button but no attention is being paid to basic stuff like emailing receipts and a correct date format?

It seems to be the case SDuddy :-(

hi KarinaPagotto 

I understand how difficult this is for you. However, we make certain that we give excellent service and that our costumers receive accurate information. 

Rest assured that this matter has been brought to the attention of the appropriate team. 

Regards, 

Cel

There have been requests dating back before 2020 to get this issue resolved.  If MYOB believes that the lack of responses is a reflection of the need for this to change I think you don't realise that most people have simply given up.  It looks ridiculous when issuing a receipt with the correct date format on the date of the receipt but the incorrect format for the invoice itself - as well as extremely confusing.  Surely this isn't a massive issue to change??

This is basic functionality that should be provided and fixed as soon as it was identified.  Not ignored for at least 3 years.