Forum Discussion

RhondaMP's avatar
RhondaMP
Experienced Cover User
2 months ago

Emailed remittance advices bouncing back

I have been paying suppliers today.

All of my remittance advices are bouncing back saying they have been blocked by spam filters.

These are suppliers that I pay at least every month, sometimes more often.

It only started happening since the upgrade on Wednesday night.

Is anybody else having trouble? 

1 Reply

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago

    Hi RhondaMP,

    One possible reasons might be because of the recipients mail server has any settings that could be blocking emails from MYOB, or if their email addresses might be on a blacklist. Our team can take a look at this for you, you can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

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