The PRINT/EMAIL window when selected , then the "To be Emailed" tab, within this window there is only one email address avaiable, this window would be more useful if you were able to add a second email address (ship to email address). these days alot of companies like there invoices to be sent to seperate email addreses from the statements. At the moment i have to select these one by one which is very time consuming. One simple fix by MYOB would solve this problem .
Hi, Pasta5955. Thank you for bringing this to our attention and welcome in the Community Forum.
We understand the importance of efficiency in managing multiple email addresses for invoicing and statements. Your suggestion to add a second email address field within the "To be Emailed" tab is duly noted. We'll certainly consider this enhancement for future updates to streamline the process and save time for our users. Your feedback is invaluable in helping us improve our software.
Cheers,
Hannah
NMackin
Good morning,
i have seen this answer to this question several times over the last year. are you any any closer to having a fix for this issue. we have more and more customers asking for invoices and statements to go to different emails. it make processing invoices and statements for these customers very time consuming.
Thanks
Jenny
Hi there NMackin,
When emailing invoices and statements, you can type the additional email addresses in the Email Address field that's separated by a semi-colon. Aside from that, to have those additional email addresses show up automatically on the To Be Emailed window, just add the email address from the Customer or Supplier card. Below are the steps you can follow:
Best regards,
Doreen
thank yo for that, however that is not the question that has been asked. customers want their invoices and statement sent to different emails. their systems do not accept statements to invoice emails (normally an automated system that opens invoices only. statements need to go to their accounts department. i have noticed that this issue has been asked about a=on many occasions and they all get the same answer, we will look into that. have you looked into setting up a field for statement emails.
Hi NMackin,
As one of our moderators mentioned, when emailing invoices and statements, you can type the additional email addresses in the email address field, separating them with a semicolon. Additionally, to have these email addresses appear automatically in the "To be Emailed" window, you can add the email addresses directly in the customer or supplier card.
Regards,
Sai
how does this send the statement to a separate email without sending it to the invoice email too. The email that gets the statement does not want all the invoices. as far as i can see doing this will send everything to both emails.
Hi NMackin,
When sending invoices or statements, you can easily update the recipient's email address. In the email field, simply delete the existing email address and type in the new one you'd like to use. Once you've entered the desired email address, you can proceed to send the document as usual.
After doing so, you may see a message that says, 'The email address is different from that stored in the card file. Would you like to update the card file?' Just click No to proceed without updating the card file.
Regards,
Sai
so what you are saying is that at the end of the month when i send out my 100+ statements I need to remember which customers want their statements sent to a different email address. and then remember all those emails address as once you start the statement process you can't go into customer files to find those address. and then change them all.
This is very disappointing out come give that i know MYOB has been asked on many occasions to add a statement email field.
Hi NMackin,
Sorry for the confusion regarding emailing invoices to multiple email addresses. After checking further the option to set up multiple email addresses is only available when sending an email through the sales register window. This option isn't available through the print and email section, so you'll need to manually enter those email addresses when emailing invoices. I'd recommend sharing your suggestion with our MYOB AccountRight Ideas Exchange board for consideration.
Kind regards,
Shella
