Hi,
I've got a customer that has emails bouncing when sent to a specific address. See below:
Sorry, email delivery was unsuccessful.
Subject: Invoice No. ; From (Company)
Destination: (Recipient email)
Sent: April 12th 2023, 2:56:30 pm
Message: Please contact us immediately if you are unable to detach or download your Invoice
Thank You
Diagnostic-Code: rejected
Hi JJM7
Thank you so much for your post. Generally, the rejected status suggests that our servers sent the e-mail but it wasn't accepted by the e-mailing provider in question. One way to test it would be to add your own e-mail address (cc yourself on the invoice that is being sent) and see if you're able to receive it. If so, then that would suggest it's a problem with the e-mail address in question.
If you receive it but it does not send to the customer I would suggest getting the customer to white-list noreply@apps.myob.com.
Regards,
Earl,
The issue has been resolved, I had to ring MYOB support and get them to unblock the recipent's address on MYOB's end.
Hi JJM7
Thank you for letting us know. Great to know that you had this resolved. Please don't hesitate to post again if you need help in the future and we'll be happy to assist.
Cheers,
Princess
