Emails Not being sent

Hi Greeny18, 

Thank you for your post and welcome to the MYOB Community Forum. I hope you find plenty of useful information.

We're sorry to know that quotes email wasn’t sent successfully. We're happy to help you with this. I have sent you a private message to assist you further.

Cheers,
Shella

Hi Greeny18,

Thanks for providing the needed information.

Apologize for the late response. We would like to confirm if you are still not able to send an email to those four. We will be waiting for your response. 

Regards,
Earl

Yes still the same, this was just 4 of the email address I could remember. evry day there is new ones that will not send but others will.

Hi Greeny18,

Thank you for confirming. We've escalated this to the appropriate team to investigate the potential blacklisting of these emails. Once we have a resolution, we'll promptly update you.

Feel free to post again if you have further queries and one of us will be happy to assist you.
Regards,
Earl

Do we have any answers on the above, this is very annoying. 

Hi Greeny18,

Thanks for the post. If you're still unable to send emails to those email addresses, please try this link for troubleshooting, Email troubleshooting (myob.com). If the issue persists, you can submit a support request via MyAccount or contact our live chat support through our virtual assistant MOCA for immediate help.

Regards,

Sai

Still having the same issue, I can cut the email address out of MYOB then send email to myself and then in paste address from MYOB and it sends no problems but not straight from MYOB 

please help. 

Hi Greeny18,

Thank you for your post and I understand that you are still unable to send emails directly from Accountright. If you can please send us the email address that you are having issues with so that I can check them with the back end. Kindly send them to me via private message for the security purposes of the account.

Cheers,

Jem

Hi Gem

As mention before to others there are hundreds of emails that for some reason do not go through

These four I know do not work

I can email from MYOB to myself then copy and  paste these email address in outlook and it works fine

But sending through MYOB it just disappears.

Hi Greeny18, 

My apologies for the late response. If you're still experiencing this issue, I recommend reaching out to our Virtual Assistant, MOCA, as it may require individual assistance on the backend. MOCA is designed to dive deeper into issues like this. Give it a try!

Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. If MOCA can't provide the help you need, our live chat team is available to pick up from where MOCA left off.

Regards,
Earl