Emails not being sent

Hi annietah,

Thank you for your post. 

We regret to know about your experience and for the inconvenience you are facing in sending emails. In this matter, could you please check your preferences, when you go to AccountRight desktop in Setup >> Preferences >> Emailing >> Check if Send Emails Using AccountRight is ticked, then try to resend the invoices again. If the issue persists you can send me with a screenshot so we can assist you further. 

If you still need assistance, please feel free to post again. We are happy to assist. 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Kind Regards, 

Cel

Hi annietah,

We hope this message finds you well. We just want to check back with you regarding your concern about your emails not being sent. If you still need more assistance, please contact us again or create a new post. Rest assured that one of our Community Forum moderators will be happy to assist you.

Kind Regards, 

Cel

No I have done what you suggested and still only a couple of invoices coming through.

MYOB msg is that they have been sent.

Hi annietah,

We appreciate you responding to us and giving us an update. 

We are glad to know that some of your emails are coming through, If the email status is "sent" it means that the email was sent successfully. However, on the invoice that did not come through, could you please check that the form you are using, e.g., the invoice templates, does not contain a special character in the name? You can check out this Help Article: Email Troubleshooting, for more information on checking emails. 

If you still need further assistance, do not hesitate to contact us again or create a new post. We are happy to help. 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Kind Regards, 

Cel

Hi annietah,

We hope this message finds you well. We just want to check back with you regarding your concern on  your email not being sent. If you still need further assistance with this or if you have other questions or concerns, please do not hesitate to contact us again or create a new post. 

Kind Regards, 

Cel