I keep getting an error message "there's no information to display. Try changing the filters and then run the report" every time I try to print the Purchase Open bills register. The invoices are not professional or misc invoices. This issue only started 2 weeks ago as previously I had no problems printing the register. Is there a fix for this issue?
Thanks
Hi csp,
Thank you for posting, and for sharing the error message that you're getting. I understand the challenges you are facing with this issue. I'll be glad to help you. We need to change the purchase order layouts to service or item. A quick way to determine which purchase orders need to be change is to use the import/export assistant, to export the Purchases, filtering by order, and by each of the layout types causing the issue. Select the minimal export fields needed to determine the purchase orders.
Purchase No.
Co./Last Name
You can then open this list in notepad or excel for quick reference. If the error persists in the selected date range with only service or item layouts, remove all invalid characters from the reference number of each transaction.
If you're still experiencing the issue after this, why not try our virtual assistant MOCA? It's designed to dive deeper into issues like this. Give it a go!
Feel free to engage with MOCA through MYOB Support - MYOB Support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users in finding this information.
Kind regards,
Sai
Hi Sai,
The layouts are "service" and I have run a test and it is happening to the "item" layout as well. The reason why I need to be able to print the Purchase Open Register is to know how much to pay a supplier if they have issued a credit note that is then to an open invoice. This function worked 2 weeks ago, but it comes up with an error.
Hi csp,
We truly appreciate the effort to change the layout type to service and item. We are aware that with the Purchase Register Detail report, kindly double check if there's any purchase order has a layout type as Professional or Miscellaneous during the reporting period, it would cause the error. If none and the error persists, please let us know and I will have your issue relayed to the relevant team to notify them.
We're looking forward to your response.
Best regards,
Doreen
Hi csp,
I'm sorry that the resolution provided above still didn't work on your end. With that, I was able to notify the relevant team regarding the issue you are experiencing when printing the Purchase Open Bills Register report. While I don't have a specific timeframe for when this will be fixed, rest assured that the team is looking into it. I truly appreciate your patience with this.
Best regards,
Doreen
