Forum Discussion

Hayley76's avatar
Hayley76
Contributing User
2 months ago
Solved

Item No will not print on Purchase Order

Hi

 

I can not seem to get the item numbers to print on the Purchase Order's. So our suppliers are always phoning for the code.

 

I have read a few forums but can't understand how to clear the cache as suggested.

 

I have attached copies of the problem to this query.

 

Can someone from MYOB Support please help me.

 

Thank you.

Hayley

  • Mike_James's avatar
    Mike_James
    31 days ago

    Hi Hayley76 , in AccountRight, the default layout of the purchase order form includes the supplier item number not yours. So you probably need to customise your purchase order form, right-click the table, choose Show/Hide columns, and hide that field (called Item No.) and show the one called My Item No. You may need to drag the column header across to the correct position in the table.

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago

    Hi Hayley76,

    It looks like you're using AccountRight. When this issue occurs, the solution is to clear your AccountRight cache. Please see this post for detailed steps on clearing your AccountRight cache: Clearing the AccountRight Cache

    Regards,
    Earl

  • Mike_James's avatar
    Mike_James
    Ultimate Cover User
    31 days ago

    Hi Hayley76 , in AccountRight, the default layout of the purchase order form includes the supplier item number not yours. So you probably need to customise your purchase order form, right-click the table, choose Show/Hide columns, and hide that field (called Item No.) and show the one called My Item No. You may need to drag the column header across to the correct position in the table.

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        31 days ago

        Hi Hayley76,

        We're glad to hear that the workaround provided by Mike_James resolves your issue. He truly is a legend, and we really appreciate his contributions here on the Community Forum. If you have further queries, feel free to post again and one of us will be happy to assist you.

        Regards,
        Earl

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