ERROR The value of your inventory may not be less than zero

Could this be a MYOB issue? I deleted the item and it still would not let me put the transaction through.. Any thoughts would be very welcomed.

Hi Loppy22 

Yes very likely to be a MYOB issue. You will likely find that the current value is actually $152.637675643762863, and so reducing by $152.64 results in a minute negative amount. If this is the case, MYOB need to run a script (long decimal) over the file to fix the amount to $152.64. You will then be able to do the adjustment.

Regards

Gavin

Hi Loppy22,

Thanks for your post.

Please let us know the best time to run a fix on your company file as there should be no user logged in to the company file. Also, kindly confirm the last four digits of your serial number and the company file ID (Help > About MYOB AccountRight) of the file you're having issues with.

Best regards,

Doreen

Hi Doreen,
thanks for your reply.
So it seems that it is a MYOB isssue? 

Would you be in direct touch with me regarding this please. 

Company file ID: 1
Last 4 digits: 0474

Thanks

Hi Loppy22,

Thanks for your response and for providing the requested details.

We were able to execute a fix on your company file. Kindly log out and then log back into your account. Please let us know if you're still receiving an error message when adjusting your stock.

Feel free to post again anytime if you require further assistance. 
 
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen

Unfortunately, this did not fix the Error.
Is there a way to speak to an Inventory specialist at MYOB? I have called many times and have been passed from one person to another for hours.
This error needs to be repaired as a priority.
Please advise my course of action

thank you

Hi Loppy22,

Thanks you for updating us.

Since we were able to run the fix already but it didn't work on your end, we recommend using our virtual assistant MOCA. It's designed to dive deeper into issues like this. Give it a go! Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.

Feel free to create a post again if you encounter issues in the future.

Best regards,

Doreen

Hi Loppy22 

If you cannot get timely help from MYOB, try MYOX Services, they just might be a little more effective than MOCA.

Regards

Gavin