Forum Discussion

KLG77's avatar
KLG77
2 months ago

Help get our verification finalised

We have been trying to get our verification for online payments (just so we can continue to email invoices) done for weeks.  We have submitted the documents requested, then we received a request for the documents again.  We then resubmitted and it said they could not match our ID and gave a strange name we had never heard of.  We logged another request and was sent a request for a passport photo - don't have a passport.  Have called and waited online for over 2 hours then was cut off. We have replied to emails requesting more information, have used the secure portal and still cannot get verified to end out an invoice!  Yesterday afternoon we received two further emails requesting the same information one after the other.  Please please please fix this and give us a way to contact MYOB without a 2 hr phone call or  redundant emails that don't solve the issue. 

4 Replies

  • Antoon's avatar
    Antoon
    Experienced User
    2 months ago

    I feel your pain, but I think the reality is there isn't anyone at Myob that can help. I get the impression they are insufficiently trained moderators working from home...

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 months ago

    Hi KLG77,

     

    Sorry to hear about the hassle you're going through. Could you shoot us the case number related to your verification problem? It'll make it easier for us to follow up with the team and get things sorted for you quickly.

     

    Thanks,
    Genreve

  • KLG77's avatar
    KLG77
    2 months ago

    02303127 Is the case number.  I can give you more details if you give me an email address to contact you with.  I’m not keen on putting all our business details on this forum but emails to the helpdesk etc. I’ve sent have been unsuccessful so I have noticed that you have given other people an email address or at least an extension so that they can get their invoices printed any help you can give us today would be appreciated. 

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    2 months ago

    Hey KLG77​ 

    Thanks for your patience, the team has been able to reach out and help! All further updates will be sent to the contact email listed with your case. 

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