Import Receive Payments: Error -4633

Question

Hello,&nbsp;I'm trying to import Receive Payments but am continually getting the below error message:&nbsp;Error -4633: ReceivePaymentEvent_LineSaleEventDoesNotBelongToCard&nbsp;Anyone else encountered this?&nbsp;The import was working on Monday, but yesterday and today no such luck. Am only trying one import line (as a test) and it just won't accept it. We have 100's to import (pay bills, too).&nbsp;Not getting any help over the phone to MYOB either. Spent 1.5 hours on the phone yesterday arvo and the guy appeared stumped and told me he'd research it further and would be in touch "first thing this morning".&nbsp;Guess what? Haven't had any contact from him.&nbsp;Any help is greatly appreciated.&nbsp;Cheers.Luke

gavin12345 · Answer

Hi&nbsp;Luke-SB&nbsp;&nbsp;The error suggests the sale you are trying to attach the payment to is a different customer to the one making the payment. You will need to provide more info for a meaningful response. This could be due to having duplicate invoice numbers or multiple customers with same name. How are you identifying the invoice, how are you identifying the customer the payment was from? Have you checked the customer on the invoice is the same customer you are using for the payment? Perhaps attach screenshots.&nbsp;RegardsGavin

Forum Discussion

Import Receive Payments: Error -4633

1 Reply

Looking for something else?

Related content

Errors -4641 and 136 when importing receive payments files

BPAY PAYMENT NOT RECEIVED

Receive payments

Receive payments

Error 136 when attempting import in Receive Payments

Receivables reconciliation

Import - Receive Payments - Error 0: Unexpected import error - Sequence contains no matching element

Online Payments