In tray - purchase credit notes - wrong ID number collected and always 1c out

Question

I love the In Tray feature for importing my purchase invoices. I do not love that every time the document imported is a credit that I have to re-enter it as it imports incorrect details. . It is given the original invoice number if noted on the credit note instead of the CN number. . It is always 1c out. I don't know why. It doesn't make sense. But I have to re-enter the value on every credit note. Any tips? The MYOB help desk in Australia is closed at 4.20pm?????? Doesn't seem right at all...

oztara · Answer

Hi Komal_S&nbsp;IMPORTED CREDIT NOTE DETAILS:&nbsp;Thanks for the response however that is not a solution at all.&nbsp;Manually adjusting the tax amount would not fix the problem as the tax amount is importing correctly. The total value and the right document ID number are not importing correctly.&nbsp;It really needs to be fixed.

komal_s · Answer

Hi&nbsp;OzTara&nbsp;Apologies for the delay in response. So we can investigate this, can you please attach a screenshot of the document in the tray and the bill that gets created from it.&nbsp;

oztara · Answer

Please find attached the screenshots showing the credit note and its relevant MYOB input screen. I personally enter the 'CN' in front of the incorrect original invoice number to identify the credit easily in the register

Komal_S wrote:
Hi OzTara

Apologies for the delay in response. So we can investigate this, can you please attach a screenshot of the document in the tray and the bill that gets created from it.

if I don't have time to replace the entire number.

komal_s · Answer

Hi&nbsp;OzTara&nbsp;
&nbsp;
Thanks for attaching the screenshot. We are aware of the issue where the bills created from intray can be rounded up or down, the workaround is to manually adjust the tax amount in the bills. This is something that might be fixed in future releases, apologies for the inconvenience caused due to this.&nbsp;

doreen_p · Answer

Hi, OzTara
&nbsp;
Thanks for your response.
&nbsp;
Our dedicated team is looking into this thoroughly. In the meantime, kindly update each transaction manually with an additional 1 cent. We truly appreciate your patience and understanding regarding this.
&nbsp;
Best regards,
Doreen

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In tray - purchase credit notes - wrong ID number collected and always 1c out

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