Forum Discussion

MattDobson's avatar
9 months ago

In Tray Failing to Upload Documents

Unable to upload documents in MYOB essentials In Tray. 

 

 

Tried online with MYOB and receive this error:

 

I have restarted MYOB numerous times, it's currently up to date with latest version.

3 Replies

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hi, MattDobson 

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    We are sorry for not being able to respond right away.

     

    We are aware that there are some users who cannot upload documents through In-Tray. This has been resolved already by the relevant team. Kindly log out and then log back into your account. You may also use a different browser. If you encounter any issues, please do not hesitate to reach out to us. We are delighted to assist you. 

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hi, MattDobson 

     

    Were you able to upload a document through In-Tray? Please let us know if you still require any further assistance regarding your concern. We are happy to assist you.

     

    Best regards,

    Doreen

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator

      Hi, MattDobson

       

      We are closing this case, as we were not able to receive updates. Please feel free to start a new post in the future if you encounter any further issues.

       

      Best regards,

      Doreen