Invoice email in AUD not foreign currency.

Hi Ruth9,

Welcome to the Community Forum! To resolve the issue, you need to ensure that the currency is set for both the customer or supplier and the invoice or bill. Here are the steps:

Set the Customer/Supplier's Currency:

• Navigate to Card File > Customer/Supplier > Currency.
• Select the appropriate currency for the customer or supplier.

Set the Invoice/Bill's Currency:

• Go to Sales/Purchases > Invoice/Bill > Currency.
• Ensure the correct currency is selected for the invoice or bill.

For detailed instructions, you can visit the relevant help article Working with multiple currencies
 

If the issue persists, you can contact our support team for further assistance. The best ways to contact our support team are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.

I hope this helps!

Regards,
Earl

Hi Earl,  thanks, this is not the issue as the invoice summary in the email sent to the customer is in AUD dollars not the foreign currency amount.  We are wanting them to pay in the currency invoiced.  The email they get before opening their invoice is in AUD.

Hi Ruth9,

I totally understand that you want your customers to see and pay in the foreign currency shown on the invoice. If your supplier card file and invoice template are all set up correctly but the foreign currency still isn't showing when emailed, our support team would then need to dig deeper to find out what's causing this issue. Feel free to reach out to our support team directly, or you can connect with them through our virtual assistant MOCA, which can link you to a live chat agent, or create a support ticket at myaccount.myob.com.

Cheers,

Princess