Invoice email in AUD not foreign currency.

Hi StefaniaF, 

I’ve gone and done some more digging on this and can confirm there is a known issue with multi‑currency invoices where the email summary/unpaid‑invoices view doesn’t show the currency the same way as the actual invoice. I’ve linked your file and Community post to our internal case for this, so when there’s an update or fix released, you’ll receive an email from our side.

At the moment, there’s no time frame for when this will be resolved, but your example is now included as part of the impact for the team working on it.

Regards,
Genreve

Hi Ruth9,

Welcome to the Community Forum! To resolve the issue, you need to ensure that the currency is set for both the customer or supplier and the invoice or bill. Here are the steps:

Set the Customer/Supplier's Currency:

• Navigate to Card File > Customer/Supplier > Currency.
• Select the appropriate currency for the customer or supplier.

Set the Invoice/Bill's Currency:

• Go to Sales/Purchases > Invoice/Bill > Currency.
• Ensure the correct currency is selected for the invoice or bill.

For detailed instructions, you can visit the relevant help article Working with multiple currencies
 

If the issue persists, you can contact our support team for further assistance. The best ways to contact our support team are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.

I hope this helps!

Regards,
Earl

Hi Earl,  thanks, this is not the issue as the invoice summary in the email sent to the customer is in AUD dollars not the foreign currency amount.  We are wanting them to pay in the currency invoiced.  The email they get before opening their invoice is in AUD.

Hi Ruth9,

I totally understand that you want your customers to see and pay in the foreign currency shown on the invoice. If your supplier card file and invoice template are all set up correctly but the foreign currency still isn't showing when emailed, our support team would then need to dig deeper to find out what's causing this issue. Feel free to reach out to our support team directly, or you can connect with them through our virtual assistant MOCA, which can link you to a live chat agent, or create a support ticket at myaccount.myob.com.

Cheers,

Princess

Hi Earl,

We are having the same issue and clients are so angry with us. Tried to do what you wrote above and nothing changes. 
Can you please provide a solution?
Thank you

Stefania

Hey StefaniaF,

Based on what you’ve described, this behaviour is expected with multicurrency. Even with the correct currency set on the card file, any new invoice will still default to AUD when it’s first created. This explains why earlier changes didn’t seem to apply. To resolve this, the currency needs to be updated directly on the invoice by adjusting it in the Service and Item layouts, as that’s what the invoice uses as its default. It’s also a good idea to check in Preferences that the I Deal in Multiple Currencies option is ticked so other currencies can be selected. Once that’s sorted, new invoices should come through with the correct currency.

Cheers,

Doreen

Hi Doreen,

I've already done all that from the invoice and preferences. No changes.

The problem is not the invoice PDF we send, because I found a way to amend our template as we require.

The issue is that MYOB creates an extra message in the body of the email and puts a link that we don't want there.

We have no control about this, so this is a problem you have to solve internally on the backend of the software.

What is going to be done about this?

Thank you

Stefania 

Thank you appreciated!