Invoice qty <1 and missing zero before decimal point

Hi Moby1,

Thanks for checking in. Yes, this is possible. I tested it on our file and 0.5 enters and displays correctly. In the invoice, make sure you type the quantity with the leading zero e.g., 0.5 (not just .5), so the system recognises it properly. If it still doesn’t work, jump on live chat via our virtual assistant MOCA or log a support ticket in My Account and include a screenshot of the invoice line so we can take a closer look. 

Cheers,

Princess

Thanks.

That will take hours to modify an existing default form and customise it to what they look like now.

Plus, we use forms for Invoices, Delivery dockets, Purchase orders with different layouts for items, services, etc....Quotations, Credit Notes, one for Christmas Time, etc...

Actually, I've just have a little fiddle with our main invoice template named 11-Invoice-L

I deleted Invoice Table within this template and saved the invoice with a new name 11-X.

I reopened the new template 11-X and added the Invoice table back and quickly edited the column fields to match the older version. 

I then opened an existing invoice that had a line item with a quantity of 0.2 and magically it appeared this way in the preview and printed versions....go figure.

It will still take a long time to format each template as we have background shading etc which tend to appear in a layer over the text each time you edit certain parts of the template.....but I still don't understand why it needs a hack like this to work.

I also have the same issue, 0.2  prints as .2...in fact I don't think I've ever seen a zero before the decimal point on any invoice ever.

I followed this up further, and the problem is that the customised form I'm using is too old. MYOB's solution was to create a new customised form by modifying one of the standard templates available in the forms list.

Yep, same. It's a big job for another time, that will probably never get done.

Why is it us MYOB users have this feeling the product is falling behind, it's like the program is being patched over constantly and what seems like a simple matter isn't resolved for years, yet "new features" are added that no-one seems to have asked for?