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TFS2's avatar
TFS2
User
10 months ago
Solved

Invoices not showing outstanding balances

Good Morning lovely community, 

 

I am hoping someone can help. 

 

When i raise my invocies and allocate a partial payment, the balances don't display when printed or emailed.

 

Eg:  Invoice for $30,000 - deposit paid of $10,000 =Balance of $20,000 

Well my issues is all my invocies still display the original $30,000 even after 1 or 2 payments have been made.

It does not matter if they are printed or emailed. 

 

How do i rectify this please. I have been on the phone to MYOB and they said its a backgroud error and it would be fixed, but it still isnt a week later. 

  • Hi TFS2 , if I understand your issue correctly, then it may relate to your invoice form. If you open the equivalent Plain Paper form, you'll see the last 3 lines are Total, Applied and Balance. Now open your own invoice form, do those 3 lines appear? If not, add the ones that are missing, save the form, and re-print a partly-paid invoice. Does it now look correct? 

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  • Mike_James's avatar
    Mike_James
    Ultimate Partner

    Hi TFS2 , if I understand your issue correctly, then it may relate to your invoice form. If you open the equivalent Plain Paper form, you'll see the last 3 lines are Total, Applied and Balance. Now open your own invoice form, do those 3 lines appear? If not, add the ones that are missing, save the form, and re-print a partly-paid invoice. Does it now look correct? 

    • TFS2's avatar
      TFS2
      User

      Wow, something so simple.  Thank you so much.  Problem is now resolved and cant believe MYOB themselves did not even recommend this after 4 phone calls.

       

      Thanks again, very much apprecaited.