Forum Discussion

Emma1201's avatar
Emma1201
Experienced User
10 months ago

Invoices to email issue

Hi team,

 

Every day we email out all invoices from the day before. 

 

Today they invoices are not all displaying in the 'to email' window. 

 

We have checked that the invoice has "to be emailed and printed" 

but they arent showing up in the To be emailed window.

 

I have checked the filters, the different types of invoice eg item, service etc. and they still wont show up.

 

We have also tried online version. 

 

Please help.

 

Emma

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hi, Emma1201

     

    Thanks for your post.

     

    Kindly check the invoice delivery on the customer card file. It should be set to 'To be emailed' or 'To be printed and emailed'. To do this, go to Card File > Cards List > Open a customer card > Click the Selling Details tab > Set the Invoice Delivery field to To be Emailed. Once done, please try to send the invoices again.

     

    Please let us know how it goes.

     

    If my response has answered your enquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen