Forum Discussion

roxannar's avatar
roxannar
3 months ago

MYOB - Purchases > Bills

Hi,

I keep on getting this error message "Something went wrong" when I tried to get into Bills under purchases. Have logged off logged in back, refresh, nothing is working!

Can someone please help please ...

 

browser
  • Ron_T's avatar
    Ron_T
    MYOB Staff
    3 months ago

    Hi roxannar if you're getting the 'Something went wrong message' when trying to create a bill in the browser, a possible cause is that that there isn't a linked payables account/category set up. This can occur if you've just set up a new file or you've upgraded from a product that didn't require a linked payables account. 

    Go to the Accounting menu and choose Manage linked categories > Purchases tab to check. Here's a help article that details the linked accounts available: https://www.myob.com/au/support/myob-business/accounting/financial-control/accounts-list/managing-linked-accounts 

    If that's not the issue, or it doesn't help, click the chat bubble on the help page and MOCA, our virtual assistant, will help you out. 

     

    Regards,

    Ron

    • roxannar's avatar
      roxannar
      3 months ago

      Thanks Ron, but all looks good there and still yet I get that error message when trying to access to Purchases > Bills. for some reason only "Bills" I can access the rest under Purchases. And if I access MYOB via "Safari" I can access "Bills" but under "Chrome" I cant? strange