Forum Discussion

rprimrose's avatar
rprimrose
Contributing User
7 months ago

MYOB AccountRight Using Old (CLOSED) Invoice Numbers

HI Team,

 

Today I had to delete an invoice and recreate it due to GST issues so I had to replicate the invoice by using the same invoice number but had to manually change it to reflect the invoice I was amending. And later on today I was putting through an Invoice sale, however I forgot to change the sequence to the most recently used number so I ended up processing the sale using an old invoice number so now there are 2 sales under invoice: 2009186 one CLOSED and one OPEN. I had already emailed the invoice to the customer! Can I just delete the invoice and recreate it under the next invoice number in the sequence or will I be required to credit the invoice? And if so how?

 

Thank you!

 

 

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    7 months ago

    Hi rprimrose,

     

    No worries, this can happen! If you used an old invoice number by mistake, you can delete the incorrect one (if it hasn't been paid or reconciled) and then recreate it using the correct next number. MYOB will then continue the sequence from there.

     

    If you've already emailed the invoice, you might just need to credit it and resend a new one with the right number. Deleting invoices has detailed information to help you with this.

     

    Regards,

    Sai