Forum Discussion

BarbFisch's avatar
BarbFisch
Experienced User
5 months ago

MYOB AR bills/invoices no record button

Hi, I am a MYOB Partner and one of my clients' files (after the recent update) does not have the "record" or "Cancel" buttons for recording new invoices or bills. All I have is a "close" button. I haven't come across this with any other files. Does anyone know what has happened here and how to fix this? 

I've attached a screenshot of an "invoice" window showing what I mean. 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    5 months ago

    Hi BarbFisch. 

     

    It's interesting how the record button doesn't appear for one of your business's invoice/bills-creating windows. As per checking, there were no issues similar to yours in the system. I recommend switching your UserID to an administrator in the file and checking to see if the record button is still missing. 

     

    Let us know if you need any more help.

     

    Thanks,
    Genreve

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