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Tamica's avatar
Tamica
Contributing User
2 years ago

MYOB AR In-Tray not creating purchases

I am able to drop & drag Pdf's into the MYOB AR In-Tray but whenever I click on 'Create New Bill' nothing happens. I have tried closing and reopening the file but still no luck. Any ideas are appreciated! TY

2 Replies

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi Tamica,

    Thank you for your post, and I apologize for the delayed response. Could you kindly attempt to clear your AccountRight Cache and see if it resolves the issue? Clearing the AccountRight cache has proven effective in addressing certain discrepancies within our software. Clearing the AccountRight Cache

    Please do let me know how you go on this.
    Regards,
    Earl

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi Tamica,

    I would like to check if you're still having this issue? If so, feel free to post again and one of us will be happy to assist you.

    Regards,
    Earl

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