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Loppy22's avatar
Loppy22
Contributing User
2 months ago

MYOB MERCHANT PAYMENTS

I have spoken to both the Technical department at MYOB AND the Finance department at MYOB regarding both the set up of my MYOB merchant payby Myob.

I have confirmed on multiple occassions that our system is set up correctly so that the merchant fees are charged as an additional on top of our invice totals. 

YET. The system continues to revert to charging us the merchant fees.

When I speak to the finance department (which takes multiple hours to get through) they then confirmed that the set up was correct, yet, I am being charged on our invoices the merchant charge.

I made the decision to cancel MYOB merchant use however now I have cancelled the service twice through our system and Still it is active.

HELP!! I have not the time to call merchant/financial services again.

 

1 Reply

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 months ago

    Hey Loppy22,

     

    Sounds like you've been on a bit of a wild goose chase, and that's definitely not what we want for you. So after having a stickybeak on our end, it looks like the OIP that was cancelled isn't actually the one linked to your active invoices— which is why it's still showing up as live on your side. Bit of a mix-up there, and we're sorry for the confusion. Just a quick heads-up too: if you'd already sent out invoices before disabling online payments, those old ones will still have the payment link active. You'll just need to re-send the invoices so they're refreshed with the correct settings, and let your customers know to use the new ones to make payment. You can also check this link for more info. 

     

    Cheers,

    Doreen

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