Forum Discussion

RoxMD's avatar
RoxMD
14 days ago

MYOB Online Payments Transaction Fees

I get invoices from MYOB for Online Payments Transaction Fees because some of my customers pay via the MYOB Pay Now feature.

 

These invoices aren't itemised so I can't tell exactly which invoices they are for nor can I tell how much there is for each one.

 

The actual invoice I issued to my client has an amount removed from it when paid and although I think it is fixed now the Bank Feeds feature was hard to use because the deposits didn't match the invoice amounts - due to the fee removed.  

 

Anyway, what am I supposed to do with the MYOB invoices?  How do I process them in Accounts Right Desktop?

 

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    14 days ago

    Hi RoxMD,

    You can use the Transaction Report to check which invoice the payment you received corresponds to. Follow these steps:

    1. Log in to your AccountRight software.
    2. Click Reports.
    3. Select Sales.
    4. Choose Online Invoice Payments.
    5. Click View Reports.
    6. Use the filters to refine your search. You can enter the transaction description from your bank statement into the 'Search Keywords' filter to easily locate the relevant invoices. Look for the transaction description MYOBXXXXXX on your bank statement when you receive a deposit from MYOB.

    Regarding your second query, you'll need to check your settings to avoid being charged a surcharge. According to the terms and conditions, when a customer pays via BPAY, the business is responsible for the surcharge, even if you've set up your system to pass surcharges on to customers. The ability to pass on surcharges only applies to credit card and e-wallet payments.

    To prevent this, you can turn off BPAY as a payment option before sending the invoice to your customer. You can do this by:

    1. When creating the invoice, click Edit."

       

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        2.  A pop-up screen will appear (see screenshot below). Simply untick the BPAY box to remove BPAY as a payment method, then hit Save.
        3. You can also set this as your default by clicking Manage Default Settings. Make sure to untick the Accept BPAY Payments box and select Your Customers Pay the Surcharge, then hit Save.
     

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    For more information, you can read through this link: : OIP Fees and Surcharges

    The transaction will automatically match in bank feeds if the fee and payment categories are properly set up in their Online Payment Settings under Bank Accounts.


    Regards,
    Earl