not able to write off bad debt
We have been trying to write off bad debt. We have followed the tutorials, checked the forums and nothing is working as it should. What are we missing.
We can see the invoice htat needs to be written off in Open Sales
We have create a few versions of a negative invoice (Credit)
We have checked it is for the same client name
We have created it in SERVICE format?
When looking in Credits/returns we can see it however when selecting to apply, it shows now invoices available to apply the credit.
What are we doing wrong? Is it because the original invoice is in a prior year? Why is it not visible?
The credit has been created a few times in different formats and dates to try and resolve this issue. thanks
