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T7XJANE's avatar
T7XJANE
Cover User
1 month ago
Solved

Our clients cannot open our invoices anymore.

Our clients cannot open our invoices anymore. How do I fix this?

2 Replies

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    1 month ago

    Hi T7XJANE, 

     

    I’ve had a look on our side, and everything’s running normally with invoices and online payments.

    It sounds like it might be something on your customer’s end, so I’d get them to try the steps below.

    If they’re opening an invoice link:

    • Try a different browser (for example, Chrome, Edge, or Firefox), or
    • Try opening it in a private/incognito window.

    If they’re opening a PDF attachment:

    • Save the file to their computer first, then open it using a PDF viewer like Adobe Acrobat Reader.

    If none of those do the trick, it’s best to get in touch with our support team so we can take a closer look. They can connect with our support team by creating a support ticket from My Account or via live chat through our virtual assistant MOCA.

     

    Regards,

    Genreve 

     

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