Payment apply in sales order

Hi, Sushilbarcalys

 

Thanks for your post.

 

Since the sales order has been converted to an invoice, you will need to reverse the invoice first. This provides an audit trail of the transaction and allows the deposit to be refunded. For more information on how to do this, the Help Article: Customer deposits (under "If the sales order has been converted to an invoice) will guide you.

 

Feel free to post again anytime if you require further assistance. 
 
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Best regards,

Doreen