TomGold
20 days agoContributing User
Pre-Conversion Credit
Hey there o/
Just needing some help with applying/removing an old credit from a customers account. Seeing as its not applying THAT credit to any of the newer invoices.
I have found it in the contact log of the Customer. Being from 10 plus years ago.
I am unable to access the original transaction/credit note due to it before a conversion/purge. I am uncertain of how to get it removed from the customers account.