PURCHASE ORDER NOT COVERTING TO AN INVOICE

Question

Hi Support,&nbsp;URGENT ASSISTANCEWe are having issues with MYOB yet again when trying to convert a Purchase Order to an invoice. It just keeps timing out. We have had these issues before and Support has run a "Combined Inventory Script" and this has fixed the problem till it happens next time.&nbsp; Can you please urgently run this script as this is happening on multiple PO's trying to be converted to an Invoice as being EOFY as you can imagine things are busy busy and frustrations are high.Our Serial No. ends in 0861 and it is for Company File ID No. 1.&nbsp;Many thanks your assistance.Janelle

isaiah_c · Answer

Hi Janelle,
&nbsp;
EOFY pressures coming in full force! We totally understand how frustrating this must be, especially with invoices needing attention and time ticking away. Thanks a ton for reaching out and giving the details. It really helps!
&nbsp;
From what you’ve described, it does sound like the timeout issue you've experienced before. But don’t worry, we’ll get you back on track smoothly. The best way to fix this as quickly as possible is for you to jump onto our live chat via MOCA. The support team there is fantastic at running scripts like the "Combined Inventory Script" you mentioned, and they'll sort it out in no time.
&nbsp;
Regards,
Sai

janelle · Answer

MOCA - I cannot find where the live chat is

janelle · Answer

Sorry when going over to MOCA there is nothing that resembles live chat. Your site since it has changed I find so difficult to navigate. Do I really need to go to MOCA when all I want is the COmbined Inventory Script run on our file?

genreve_s · Answer

Hi Janelle,&nbsp;
&nbsp;
MOCA’s the virtual assistant you’ll see pop up when you hit the purple message button on our help pages. It’s pretty good at sorting out questions, but if you need to chat with a real person, you can just ask MOCA to connect you to live chat.
&nbsp;
An alternative is you can always pop a support request through MyAccount instead, and our team will get back to you via email.
&nbsp;
Regards,Genreve&nbsp;
&nbsp;

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PURCHASE ORDER NOT COVERTING TO AN INVOICE

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