MYOB has a problem in it's system, this has been going on for a very long time. When entering a supplier invoice in Enter Purchases, the purchase order number and the date jumps back 2 or 3 numbers, on it's own, but then actually records the correct Purchase Order number in the system and moves forward to the next correct purchase order number?
Eg: Enter supplier invoice for Origin P/O: 5888,
Telstra P/O: 5886
Linkt P/O: 5889
Hi FVP
Thanks for your post. AccountRight would jump back to use the number of a deleted PO and then return to the next available number before continuing consecutively again. If this is not the case for you, I would recommend clearing the AccountRight cache and if it still happens, please confirm the following:
1) Do you use recurring transactions? If yes, does the problem occur if you do not use recurring transactions?
2) Does this happen even if there is only one person using the file?
3) If you manually override the numbers, does the sequence continue or still skips to previous purchase numbers?
It is not a case of jumping back to a deleted PO, it just goes back one or two numbers but when you hit record it actually records the correct PO number. I have cleared the Cache and it is still happening.
I do use recurring transactions, but the problem even when I am not using the recurring transactions.
I happens when only one person is using the file, so no other person is using the file.
I don't manually override the numbers I allow the computer to generate the number.
This happens with a few different, files that I use, so it's not just with one account.
I believe that there is a glitch in the system, and this issue has been ongoing over many of the past updates.
Hi FVP
Do you have the following setting selected: Setup>>Preferences>>Purchases>>Retain Original PO Number when Changing a Purchase between Quotes, Orders or Bills?
If you record multiple bills after the order and then convert the order to a bill the auto numbering goes back. This is something our developers are looking into. In the meantime manually change numbers for now or Convert order to bill, but before you press the record button, change the first character (or two) to a letter (or initials if you want traceability) of the invoice number, then record.
Hi Yanike
Problem is still persisting, it not only happens with Franco account it happens with other accounts I deal with also. I am sure this must be happening to other MYOB users.
Yes occurs even with recurring transactions.
Yes happens with only one person using the file, I am the only user for this account.
Hi FVP
I don't have a timeframe when this will be fixed. Currently this issue has been passed on to the developers. In the meantime, please use the work around I provided before:
In the meantime manually change numbers for now or Convert order to bill, but before you press the record button, change the first character (or two) to a letter (or initials if you want traceability) of the invoice number, then record.
