Purchase orders automatically being closed with payments in/out of 'Resident Withholding Tax' account?

Question

I have a weird thing happening in AccountRight where some purchase orders to creditors have been closed with payments being automatically applied from our Resident Withholding Tax account instead of our trading or credit card account. There is no way to delete the payment, reverse the transaction or do anything inside the purchase order.

I spoke with someone at MYOB a couple of weeks ago for 4 hours!!! I can't believe I stayed on the phone for SO long but I kept thinking we'd get there :( In the end, the issue still didn't get resolved but I was assured they would discuss with their technical team and someone would come back to me. Still waiting...

In the meantime, I can't reconcile my bank feeds as payments have already been incorrectly applied to purchase orders (from the Resident Withholding Tax account) and I'm getting variances between online and desktop GST reporting which seem to be related.

Please can someone help??

princess_r · Answer

Hi Hi_Ursula,&nbsp;Four hours on the phone and still stuck, that's rough. Thanks for hanging in there. I know it’s a lot, especially with your reconciliations and GST reporting. Looks like the account linked to purchases is causing the payment to be allocated to RW, so updating your linked categories should be your first step to prevent more mix-ups. If deleting the payment throws an error, try reversing the original payment first, then record it again against the correct account.&nbsp;I’ve checked your support case and followed up with the team handling it, so hopefully you’ll get an update today. I’m also dropping a link that explains the differences between online and desktop GST reporting.&nbsp;Cheers,Princess

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Purchase orders automatically being closed with payments in/out of 'Resident Withholding Tax' account?

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